On Thursday, June 12, 2025, Chilean company Camanchaca and Grupo Intelsis jointly presented a success story at SAP Week (#SAPWEEK), focused on process optimization and automation with SAP Intelligent RPA.
The session was led by Juan Carlos Olea, IT Deputy Manager at Camanchaca, and Paz Araya Fraser, Commercial Director at Grupo Intelsis. Below is a summary of what they shared and what's worth considering if you're evaluating automation in an SAP landscape, from how the product has evolved to choosing your first processes.
What Camanchaca and Grupo Intelsis presented
The core topic was the progress in optimization and automation achieved with SAP Intelligent RPA, SAP's robotic process automation technology. In this model, software bots carry out repetitive, rule-based tasks, working with SAP and other systems the same way a user would.
According to the presentation, the benefits showed up on three fronts:
- Less time on manual tasks: automation significantly cut the effort spent on repetitive activities.
- More accurate data: with less manual handling, the information flowing between processes became more precise.
- People focused on strategic work: teams could spend more of their time on higher-value activities.
The case presents the use of SAP automation in Camanchaca’s processes and the work carried out with Grupo Intelsis.
From SAP Intelligent RPA to SAP Build Process Automation
One important update if you're planning new projects: SAP Intelligent RPA capabilities are now part of SAP Build Process Automation. The solution belongs to the SAP Build family on SAP BTP and combines workflows and robotic process automation in a low-code environment for approvals, forms and repetitive tasks.
In practice, automation stops being a standalone project and lives alongside workflows, decision rules and the AI that SAP keeps embedding across its solutions. If your company already has bots in production, add this transition to your roadmap. If you're just getting started, SAP Build Process Automation is the place to begin.
Adoption also depends on people and processes
Grupo Intelsis highlights cultural challenges and the pace of technology adoption. Alongside implementing systems, companies need to prepare teams and track how solutions are used in operations.
The partner can help assess new SAP capabilities, including AI features, and determine which are relevant to the operation. This includes planning adoption around processes, available resources and team capacity.
In automation, this challenge is easy to spot. A bot can run flawlessly in testing and still deliver nothing if the business area doesn't change its routine, nobody owns the exceptions or the process changes without notice. That's why involving the process owner from the start, explaining to the team what changes day to day, making clear that the goal is to free people for higher-value work and delivering the first automation quickly matter as much as the choice of tool.
How to choose which processes to automate
Not every process is a good candidate. Before you design your first bot or workflow, check four criteria:
- Rule-based: decisions follow clear criteria that can be documented, without case-by-case subjective judgment.
- High volume: the task repeats often, so the gain from each run multiplies over the month.
- Stable: the process, systems and screens involved don't change all the time. Automating an unstable process creates more maintenance than benefit.
- Measurable: you can measure time, volume and errors before and after. Without a baseline, there is no way to prove the value of automation.
In many companies, data entry between systems, reconciliations, supplier invoice processing, purchase order handling and recurring reports tend to meet these criteria. Even so, the starting point is always a real map of your own operation.
Let's talk about your next process
The Grupo Intelsis team can assess candidate processes, set priorities and implement flows with SAP Build Process Automation. It also evaluates where artificial intelligence can complement these applications. After go-live, the SAP AMS service can support operations and adjustments as processes change.
